Reorganization of the VA
It is no surprise to any veteran who has dealt with the VA healthcare bureaucracy that navigating the complexity of the organization makes even simple care extremely complicated. The VA is set up for the benefit of the employees, not for the benefit of the Veteran. The system is slow and unresponsive, and shifts the burden of follow-up and appointments to the Veteran. There is essentially no customer service orientation, and evaluation of routine problems requires going through several clinic appointment processes, frequently taking months for specialty evaluation and necessary testing and imaging. It would be better to simply close all the VA facilities and make veterans beneficiaries of non-government healthcare instead of keeping the current inefficient system. If it cannot be fixed it should be replaced.
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